Ten Hoopen Realty (“we”, “us”, “our”, “Ten Hoopen Realty”) is committed to protecting the privacy and personal data of visitors to our website https://www.tenhoopenrealty.com/ (“Website”) and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us. By using the Website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically:
A. Information You Provide Directly
When you interact with the Website — for example, by submitting a contact form, enquiry form, subscription form, or other inquiries — you may provide:
- Name
- Email address
- Phone number
- Property preferences or enquiry details
- Other personal data submitted in forms
This is necessary for us to respond to your enquiry and provide our real estate services.
B. Automatically Collected Information
When you visit the Website, we and our service providers may collect technical information automatically, including:
- IP address
- Browser type and settings
- Device type
- Operating system
- Usage data and clicking patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to your enquiries and requests
- Sending newsletters, property alerts, and market updates (if you subscribe)
- Operating, improving, and personalising the Website
- Monitoring Website usage and trends
- Complying with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your interaction with the Website. These help improve your experience and measure the effectiveness of our content and services. You may be able to manage or disable cookies via your browser settings.
4. Sharing of Your Information
We may share your personal information:
- With our affiliated real estate professionals to respond to enquiries
- With third-party service providers who support our business (e.g., email service, analytics tools)
- When required by law or to respond to legal process
- In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
5. Third-Party Links
Our Website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal information.
6. Data Security
We implement reasonable technical and organisational measures to help protect your personal information against unauthorised access, disclosure, or loss. However, no method of transmission over the Internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. If you wish to request deletion of your data, please contact us (details below).
8. Your Rights
Depending on your location and applicable law (e.g., GDPR if you are in the EU), you may have certain rights regarding your personal data, including:
- The right to access your data
- The right to correct inaccuracies
- The right to request deletion
- The right to restrict processing
- The right to withdraw consent
To exercise any of these rights, contact us using the information below.
9. Children’s Privacy
The Website is not intended for children under 16. We do not knowingly collect personal information from children. If we learn that personal data of a child under 16 has been collected, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy with a revised “Last Updated” date.
11. Contact Information
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to request access or deletion, you can contact:
Ten Hoopen Realty
Email: sales@tenhoopenrealty.com
Address: Avenida dos Descobrimentos, 15, 8600-645 Lagos, Portugal
Phone: +351 963 766 261 / +351 914 564 506
